Reservations:

Reservations may be made verbally, in writing, or through our online booking system.

For reservations made through this website, the Paystack payment confirmation email will serve as the official booking confirmation.

 

Cancellation:

Paid reservations may be cancelled up to 24 hours prior to the scheduled arrival date, provided a written cancellation request is submitted to the hotel.

Refunds for eligible cancellations will be processed through Paystack for reservations made online.

Reservations cancelled or modified within 24 hours of the scheduled arrival date will not be eligible for a refund.

 

No Show Policy:

If a guest does not arrive on the scheduled arrival date without prior written cancellation, the reservation will be treated as a no-show and the full amount paid will not be refunded.

 

Changes to Reservations:

Changes to reservation dates or room quantities are subject to availability and must be requested in advance. All requested changes are subject to availability and cannot be guaranteed.

To ensure availability, guests are encouraged to confirm the full duration of their stay at the time of booking, as extensions may not always be possible on short notice.

 

Disclaimer:

The hotel is not responsible for lost, unattended, or misplaced personal items within the hotel premises.

Guests are responsible for reporting any damage to hotel property that occurs during their stay.

 

Force Majeure:

The hotel shall not be held liable for failure to fulfil reservations due to circumstances beyond its reasonable control, including but not limited to strikes, lockouts, fires, government restrictions, supply disruptions, or other force majeure events.

In such cases, the hotel reserves the right to cancel reservations without reimbursement.

The hotel also reserves the right to adjust rates or charges in response to taxes, levies, or regulatory fees imposed beyond the control of the hotel.